As an intensive care paramedic, Sally Gould has spent over 15 years on the front lines of emergency medicine, witnessing both the chaos of life-and-death situations and the quiet resilience that defines her profession.

In this episode of Empowering Leaders, Sally reveals how she stays calm in high-pressure situations, the role humour and humanity play in managing trauma, and why empathy is one of the most important skills in a crisis.

She also shares her thoughts on why building trust through great leadership, camaraderie and emotional support isn’t just advised - it’s critical.

Whether you lead a team, work in a high-pressure environment, or simply want to maintain composure when life gets stressful, this episode is packed with practical insights and advice you’ll want to add to your life skills tool kit.

You can learn more about Sally’s life and career in her brilliant memoir, Frog: The Secret Diary of a Paramedic. Find out more here. 

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